Hey folks, I just wanted to touch base with all of you and let you know what is going on.
For the past ten days or so, I have been having some pretty serious internet connection issues. Â Windstream hasn’t been too snappy on getting them resolved. Â I have been contacting them daily to discuss the status of my support ticket and have been assured that the situation is being addressed. Â Well today, a customer service rep informed me that the ticket was actually closed on the 31st and there has been no further action taken since then…
Well, I guess that is the end of being a patient customer.
My point is that there has been a new ticket opened andÂ hopefully IÂ will have a tech on site at 0800 tomorrow. Â I’m not holding my breath.
I have pretty much given up on uploading any audio or video files, but we are still cranking along here. Â Lots of things continue to happen. Â New video equipment arrived today that is going to open the doors to someÂ seriouslyÂ cool possibilites.
In addition, I have had a some great contacts with Freedom Group (Remington in particular) who has been very attentive to helping us move toward some exciting T&E at the range. Â I love to give praise when it is deserved, and just like TASER treated me well prior to and at SHOT, Remington isÂ spoilingÂ me now. Â What does this mean for you? Â First, some cool content is on its way. Â Second, when you are looking for that new blaster and Remington or another Freedom Group company is on the list, they deserve some extra credit for their customer service.
Speaking of customer service let me know if you have any experience with Suddenlink. Â They are our other option for internet service. Â Maybe it is time to jump ship!?!
Get out there and get some training. Â When you do, keep it simple. Â Stay safe and have a great day!